Grievance Policy

We value your trust and are committed to ensuring your satisfaction with NationsCrafts — your premier destination for bags. If you have any concerns or feedback, we encourage you to contact our dedicated Grievance Officer.

How to File a Complaint

To raise a concern, please contact our Grievance Officer directly via the following:

• Email: info@thenationcrafts.com
• Phone: +91 8837870301

Please include full details such as:

• Date of incident
• Your name and order number (if applicable)
• Nature of complaint
• Any relevant screenshots or supporting documents

Your feedback is important to us, and we aim to respond promptly and resolve your concerns in a fair and transparent manner.

If you’re not satisfied with the resolution provided by our Grievance Officer, you may escalate the matter to higher management for further review. We are committed to continuously improving our service and client experience.

Thank you for choosing Us. We’re here to support you every step of the way.